FAQ - R & L Rubbish

Do You Offer a Customer Portal?
Yes! Billing and customer specific updates can be found within the portal.
Our secure customer portal allows you to view all billing activity, including invoices and payments. Your account number can be found on your monthly statement. You’ll see any updates from our drivers—such as photos and notes explaining why a pickup couldn’t be completed, whether due to road construction, unplowed driveways, or other access issues. It’s a simple way to stay informed and manage your account in one place.
What Are Your Office Hours?
Our office is open Monday through Friday, 8:00 AM to 4:00 PM.
Feel free to call or email us during those hours — we’re happy to help with any questions about billing, service, or setting up an account.

If the office is ever closed unexpectedly, our voicemail will be updated with a message that includes timeframes for callbacks. You’re always welcome to leave a message or send us an email, and we’ll get back to you as soon as we can.

What Can and Can't Go in a Roll-Off Dumpster?
Roll-off containers can be used for construction debris, most furniture, and general bulky waste. Items like tires*, scrap metal*, electronics*, and hazardous materials (such as paint or motor oil) are not allowed.
* Please separate if you are disposing of tires, scrap metal and electronics. For a more detailed list, please click here . If you’re unsure about an item, feel free to call us or contact ACSWD directly.
What Can and Can't Be Recycled?
ACSWD follows a zero-sort (single-stream) recycling system. You can recycle clean glass or plastic bottles, cans, jars, paper, and cardboard.
For a more detailed list, please visit VTrecycles.com.
What Can and Can't Go in the Compost - and Can I Use Bags?
No, bags are not allowed in the compost. Accepted items include food scraps like fruits, vegetables, meat, pasta, bread, dairy, oils, and fats.
If you are unsure is something can be composted, please click here.

What is My Pickup Schedule?
We have a general town-by-town guide available on our Schedule page.
For exact dates specific to your address, please reach out to the office — we’re happy to provide a personalized calendar if needed.
How Are Customers Notified of Delays?
We notify by email or phone, depending on the situation.
For delays affecting many customers, we send out mass emails as soon as we’re aware of the issue. If we don’t have an email on file, we’ll call you directly. For individual service issues (like a blocked driveway), our drivers upload photos and notes to the customer portal when available.

We also post updates on our Facebook page and website, so they’re great places to check for the latest service info.
Have a Question We Didn’t Cover?
We’re here to help — please reach out during office hours, and let us know how we’re doing by taking our quick survey.
We’re also curious what you think — take a minute to fill out our Customer Feedback Survey and help us keep getting better!